Referral Programme Terms

These terms apply to the Obrix Referral Programme. By joining, you agree to these terms along with our Privacy Policy.

1. Eligibility

The Obrix Referral Programme is open to anyone aged 18 or over. You do not need to be an existing Obrix customer to participate. Obrix reserves the right to refuse or remove any member at its discretion.

2. How It Works

When you join the programme, you receive a unique referral link. You can share this link with businesses you think could benefit from an Obrix website. When someone uses your link and becomes a paying Obrix customer, that counts as a successful referral.

3. Successful Referral

A referral is considered successful only when all of the following are true:

• The referred person or business is a genuinely new Obrix customer.
• The referral is attributed to your unique referral link or code.
• The referred customer signs a contract with Obrix.
• The referred customer makes their first qualifying payment via Stripe.
• The payment is confirmed by Stripe and not subsequently refunded.

The following do not count as successful referrals: link clicks, enquiries, contact form submissions, quotes, unsigned contracts, or failed payments.

4. Reward

For every 3 successful referrals, you earn a reward of £50. The cycle resets after each reward and there is no cap on the number of rewards you can earn.

Example: 3 successful referrals = £50. 6 successful referrals = £100 (two rewards). 9 successful referrals = £150 (three rewards), and so on.

5. Reward Payment

Rewards are currently paid manually by Obrix. When you earn a reward, it will appear as "Pending" in your dashboard. Obrix will review and approve eligible rewards, then arrange payment. We aim to process reward payments within 14 days of approval.

You may be asked to provide payment details (such as a bank account or PayPal address) before a reward can be paid.

6. Existing Customers

Existing Obrix customers cannot be counted as new referrals. A referral must represent a genuinely new qualifying customer who was not already an Obrix client at the time of referral.

7. Duplicate Referrals

The same customer can only be counted as a successful referral once, regardless of how many referral links they clicked. If two referral members claim the same customer, the first referral attribution recorded by the system will be honoured. Disputes will be reviewed by Obrix.

8. Self-Referrals

You cannot refer yourself. If the referred person uses the same email address as your referral account, the referral will not be counted.

9. Refunds

If a referred customer receives a full refund for their qualifying payment, the associated referral may be reconsidered. If a reward has not yet been paid, it may be cancelled. If a reward has already been paid, Obrix will review on a case-by-case basis and will not automatically deduct money from you.

10. Fraud

Any attempt to game or abuse the referral programme (including creating fake accounts, submitting fraudulent referrals, or manipulating the system) will result in removal from the programme and forfeiture of any pending rewards.

11. Manual Attribution

If a customer says they were referred by you but did not use your referral link, Obrix may manually attribute the referral at its discretion. Manual attribution is not guaranteed and is subject to verification.

12. Sharing Your Link

Obrix does not automatically email or contact referred businesses on your behalf. You receive a unique referral link and you choose how and where to share it. You are responsible for sharing your link in an appropriate and lawful manner.

13. Programme Changes

Obrix may change the referral programme terms, reward amount, or structure at any time. Any changes will apply to referrals made after the change takes effect. Rewards already earned under previous terms will be honoured.

14. Programme Termination

Obrix may suspend or end the referral programme at any time. If the programme ends, any pending rewards that have been approved will still be paid. Unapproved pending rewards will be reviewed on a case-by-case basis.

15. Privacy

We collect your name and email address to operate your referral account. We do not share your personal information with referred businesses. For full details, see our Privacy Policy.

16. Contact

If you have questions about the referral programme, contact us at ryan@obrix.co.uk.