Privacy Policy

Obrix is a trading name of Castlegate Property Solutions Ltd (Company Number: 16122339), registered in England and Wales. Registered Office: 38 Hanover Crescent, Shotton Colliery, DH6 2NR. We (“we”, “our”, “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Information you provide to us

• Contact form submissions: name, email address, business name, and message content when you submit our contact form
• WhatsApp messages: when you contact us via the WhatsApp chat feature
• Email correspondence: any information you share when you email us directly

Information collected automatically

• Analytics data: we use Google Analytics to collect anonymised usage data including pages visited, time spent on site, referral source, device type, and approximate location (city level). This data does not personally identify you.
• Session recordings: we use Microsoft Clarity to understand how visitors interact with our website through heatmaps and session recordings. This data is anonymised and does not include any text you type into forms.
• Cookies: see our cookie information below for full details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our web design and management services
• Send you project updates and communications related to our services
• Improve our website and understand how visitors use it
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

• Consent: when you submit our contact form or accept cookies
• Legitimate interest: to improve our website and services
• Contract: to deliver services you have engaged us for
• Legal obligation: where required by law

4. Cookies

Our website uses cookies. We only set non-essential cookies (analytics and session recording) after you have given your consent via our cookie banner.

The cookies we use include:

• Google Analytics (_ga, _ga_*): used to distinguish users and track site usage. Expires after 2 years.
• Microsoft Clarity (_clsk, _clck, MUID, CLID): used to record how visitors use our site. Expires after 1 year.
• Cookie consent (cookie-consent): stores your cookie preference. Expires after 1 year.

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting our website.

5. Data Retention

• Contact form data: retained for up to 2 years after your last interaction with us, then deleted
• Analytics data: automatically deleted after 14 months by Google Analytics
• Client project data: retained for the duration of our service agreement and for 6 years afterwards for legal and accounting purposes

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, please contact us at ryan@obrix.co.uk. We will respond within 30 days.

7. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics (Google LLC) - website analytics. Privacy policy: policies.google.com/privacy
• Microsoft Clarity (Microsoft Corporation) - session recording and heatmaps. Privacy policy: privacy.microsoft.com

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: ryan@obrix.co.uk

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113