Privacy Policy

Obrix is a trading name of Castlegate Property Solutions Ltd (Company Number: 16122339), registered in England and Wales. Registered Office: 38 Hanover Crescent, Shotton Colliery, DH6 2NR. We (“we”, “our”, “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Information you provide to us

• Contact form submissions: name, email address, business name, and message content when you submit our contact form
• Email correspondence: any information you share when you email us directly

Information collected automatically

• Analytics data: we use Umami Analytics, a privacy-focused analytics platform, to collect anonymised usage data including pages visited, time spent on site, referral source, device type, and approximate location (country and city level). Umami does not use cookies and does not collect any personally identifiable information.
• Advertising data: we use Facebook Pixel (Meta) to measure the effectiveness of our advertising and understand how visitors interact with our website after viewing our ads on Facebook or Instagram. This may collect data about your browsing activity.
• Cookies: see our cookie information below for full details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our web design and management services
• Send you project updates and communications related to our services
• Improve our website and understand how visitors use it
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

• Consent: when you submit our contact form or accept cookies
• Legitimate interest: to improve our website and services
• Contract: to deliver services you have engaged us for
• Legal obligation: where required by law

4. Cookies

Our website uses cookies. We only set non-essential cookies (analytics and session recording) after you have given your consent via our cookie banner.

The cookies we use include:

• Umami Analytics: Umami is cookie-free and does not set any cookies on your device.
• Facebook Pixel (_fbp, _fbc): used to measure advertising effectiveness and track conversions from Facebook and Instagram ads. Expires after 90 days.
• Cookie consent (cookie-consent): stores your cookie preference. Expires after 1 year.

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting our website.

5. Data Retention

• Contact form data: retained for up to 2 years after your last interaction with us, then deleted
• Analytics data: retained by Umami Analytics in accordance with their data retention policies
• Client project data: retained for the duration of our service agreement and for 6 years afterwards for legal and accounting purposes

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, please contact us at ryan@obrix.co.uk. We will respond within 30 days.

7. Third-Party Services

We use the following third-party services that may process your data:

• Umami Analytics (Umami Software Inc) - privacy-focused website analytics. Umami does not use cookies and does not collect personally identifiable information. Privacy policy: umami.is/privacy
• Facebook Pixel (Meta Platforms Inc) - advertising measurement and conversion tracking. Privacy policy: facebook.com/privacy/policy
• Supabase (Supabase Inc) - database hosting and authentication. Stores quiz submissions, contact form entries, and account data. Privacy policy: supabase.com/privacy
• Stripe (Stripe Inc) - payment processing. When payments are enabled, Stripe processes card details securely. We do not store your full card number. Privacy policy: stripe.com/gb/privacy

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: ryan@obrix.co.uk

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113